How Kindful Helps 20 Liters Bring Multiple Systems Under One Roof
A cholera outbreak in Masaka, Rwanda took the lives of more than 500 people.
When 20 Liters asked church and community leaders what the greatest needs were, it was no surprise that clean water topped the list. From that moment on, they set out to make clean water a reality—20 liters at a time—in one of the world’s most underserved areas: Sub-Saharan Africa.
In 2015, 5 years after their founding, 20 Liters hired their first staff member, whose focus was entirely on program development. About a year and a half into his time with the organization, he told the board: “Programs are starting to work, but we need to be able to raise funds and do the marketing piece.”
That’s when Amanda Mulder, the Director of Outreach, came on board.
She inherited several different systems, none of which were talking to one another.
“I had used, you know, the classics, Raiser’s Edge, Salesforce, etc. And when I came to 20 Liters, they had been using Neon, Mailchimp, and a few other systems to manage programs in the field. We were also really integrated into the church that had helped us get started, and so for many years they were doing all of our accounting and all of our fundraising before the organization was able to bring on staff.”
Amanda and the team decided “Let’s get our own system. Let’s see what we need and what works best for our needs.”
That’s where Kindful came in.