Senior Product Analyst

About Kindful

Kindful was founded with a simple idea in mind: it should be easier for nonprofits to manage their donors. Kindful offers a beautifully designed, intuitive, fully integrated online fundraising CRM.

Kindful is growing! Join our team of talented individuals passionately building relationships with our partners, customers, and within our team to make a real difference. The nonprofit market deserves a beautiful, fully-integrated online fundraising CRM.

Kindful is located in Nashville, Tennessee.

Job Description

At Kindful, we pride ourselves on providing increasing value to customers while continuously improving the experience for each user. The Product Analyst is a member of the Product Development team and is integral in ensuring that our customer’s experience with Kindful is a positive one. Kindful is a place where you can make as big of an impact as you’d like, all while feeling great that your work helps thousands of nonprofits achieve their missions every day.

Responsibilities

As a Product Analyst, your specific responsibilities are:

  • Writing Software Specifications
    We work very collaboratively at Kindful. You will be working closely with a Product Manager during initial stages of product development. You may collaborate on, or receive User Stories from a Product Manager. It will be your responsibility to use your analytical & written communication skills to create acceptance criteria and other supporting specifications, documenting business logic and the user’s experience. Some specs will be used only by the team during the software development process (such as user flows and wireframes). Others, you will maintain throughout active development on Kindful so that Support & Success teams may also refer to it to understand “how the software is designed to function”.
  • Collaboration
    You’ll be working closely with Product Managers, Engineers, Quality Assurance and other key stakeholders throughout the software development process. We believe that the key to an effective team is communication. You’ll be spending much of your time communicating in person and in writing. Though everyone on the team strives to communicate well, the Product Analyst should work harder than everyone to ensure that effective communication and collaboration is happening.
  • Testing
    Quality Assurance is “everyone’s job” at Kindful. We all work together to ensure that we are creating the best possible solution for our customers and delivering a quality product. You’ll perform manual testing, regression testing, and adhoc testing. You may be writing manual and automated UI tests, or executing existing tests. When testing, your job is to determine the level of quality of a product or feature, through conversations and testing. You will document findings in detail, and communicate findings to all appropriate parties.
  • User Documentation
    As a Product Analyst at Kindful, part of your job will be to create or update written user documentation, in-app messages, and possibly even video content.

What a Typical Day looks like

We employ an agile-flavored software development process at Kindful. At a minimum, you’ll know what your goals are for the week ahead. A typical day as a product analyst at Kindful involves about 50% independent focused work and 50% collaboration. You’ll use Jira, Google for Business products, Figma, and Slack and likely have multiple conversations during the day with other team members before, during, and after you finish deliverables/work products/tasks.

You’ll update the group about your progress and attend a daily scrum meeting. You may review designs for some upcoming work with a small group. Every day you’ll inevitably learn something about our products, our nonprofit customers, or how you can make a bigger impact on the team.

The work environment in the Kindful offices is collaborative, communicative, challenging, yet supportive. We leverage each other’s diverse perspectives and experiences for success.

Skills and Experience

We are building complex software, which will be used in different environments, by users with different goals, with different data. In order to design for every scenario, properly identify the level of quality of a feature or product, and to find gaps and areas of risk, a thoughtful and methodical approach is best. The following attributes and skills will serve a product analyst professional well:

  • The ability to think critically, creatively, and logically
  • The ability to see and pay attention to small details
  • Curiosity, patience, determination, and focus
  • The ability to communicate very clearly in a written medium
  • The ability to collaborate well within small teams and cross-functional teams, and to communicate diplomatically
  • The ability to move from long periods of working independently into periods of collaboration
  • A strong ability to prioritize and balance multiple competing projects and tasks
  • An inclination to drive your own success; you are a self-starter who takes pride in your work and is motivated to “always be learning”.

We are looking for the following experience:

3+ years of experience in business analysis, product analysis, quality assurance, and/or software development.
Customer service, SaaS, mobile, CRM and nonprofit experience (either participating in or as a target customer market) is a bonus.

Growth potential

Due to the nature of Kindful, being a growth-stage startup, teams and processes are constantly evolving. To be successful at Kindful, every team member should take pride in their work, be self-driven, and comfortable with a changing environment.

This is a full-time, on-site position in Nashville, Tennessee. Local candidates preferred; currently not offering relocation assistance. The applicant must be able to work in the United States without sponsorship. Kindful is an Equal Opportunity Employer. Nothing in this job description should be construed as an offer or guarantee of employment. For more info or questions, please email careers@kindful.com

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