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Department: CUSTOMER SUCCESS & SUPPORT

Job Title: Customer Support Representative

Description: Entry-level position on the Support team. This person takes all new incoming calls and answers simple tickets during the standard 8-5 shift. He or she will determine the course of action or escalation path and assign calls or tickets accordingly. They will answer all simple “how-to” tickets themselves and escalate all tickets that need troubleshooting or deeper research to the relevant Support or Success team member.

Department: PRODUCT & TECHNOLOGY

Job Title: Product Manager

Description: The Product Manager leads a small cross-functional team responsible for a key subset of Kindful’s product offering. You will be the steward of the product, creating and delivering upon your product roadmap. As a manager of a cross-functional team, communication and collaboration with other teams will be critical to our collective success. If you are a product leader who is equally passionate about your team and your customers, we’re looking for you. Kindful is a place where you can make as big of an impact as you’d like, all while feeling great that your work helps thousands of nonprofits achieve their missions every day.

Department: PRODUCT & TECHNOLOGY

Job Title: Senior Product Analyst

Description: At Kindful, we pride ourselves on providing increasing value to customers while continuously improving the experience for each user. The Product Analyst is a member of the Product Development team and is integral in ensuring that our customer’s experience with Kindful is a positive one. Kindful is a place where you can make as big of an impact as you’d like, all while feeling great that your work helps thousands of nonprofits achieve their missions every day.

Department: CUSTOMER SUCCESS & SUPPORT

Job Title: Customer Success Representative

Description: Kindful is looking for a detail-oriented people person to usher our new customers into their success journey. If you are passionate about serving others, finding solutions, and having a special connection with people, you have qualities we are looking for! You will help thousands of nonprofits achieve their goals and impact positive change in our world by finding ways for them to successfully use the Kindful platform in a manner that meets their needs by leading them through their on-boarding experience.

Department: SALES & MARKETING

Job Title: Partner Development Manager

Description: The Partner Development Manager is responsible for leading the company’s strategic partnerships. They will have a keen understanding of the technology landscape and Kindful’s competitive position in the market. As an integral member of the team, you’ll work closely with the sales, marketing, and product teams to define and develop goals and objectives that drive revenue through partner relationships.

Department: PRODUCT & TECHNOLOGY

Job Title: Manager, Site Reliability Engineering

Description: The Manager of Site Reliability Engineering is responsible for the reliability of our systems. You’ll manage a small team of site reliability engineers and work collaboratively with product development engineers. You’ll create and maintain tools for deployment, monitoring, and operations, and you’ll troubleshoot and resolve issues in our development, test, and production environments.

Department: SALES & MARKETING

Job Title: Sales Development Representative

Description: Our SDRs are responsible for identifying and creating new qualified opportunities for their Account Executive counterparts. You will manage all components of the outbound sales development process, which includes prospecting, qualifying active buying interest, and identifying critical decision makers. You will work closely with the direct sales team to strategize, plan, and ensure a seamless transition of opportunities.